Fewer calls on hold. More time for care.

AI agents are human-like virtual agents, built on conversational and generative AI, that automate customer service across chat and voice. They deliver instant, personal support in over 100 languages and integrate with enterprise systems. They come with industry-specific skills and emotional intelligence, use your service knowledge and processes, and work alongside human agents with real-time assistance, knowledge lookups, next best actions and sentiment analysis.

Conversational AI in healthcare means AI agents that talk with patients and staff in natural language. They handle appointment scheduling, medication reminders and general service information, making care easier to access.

AI agents book appointments, answer patient questions and manage prescription refills, cutting wait times. They also automate administrative work like billing and patient onboarding, so staff can focus on care. The result is 24/7 service and smoother operations.

AI agents can help patients book appointments, get medication reminders and find answers to common questions about services, cutting phone calls and visits. Integrated with a provider's systems, they can guide patients through insurance claims and manage prescription refills.