Conversational AI for Consumer Goods: Embracing A New Era of Customer Experience

The consumer packaged goods (CPG) industry is rapidly evolving and innovating to meet consumers’ new and heightened expectations. There is a renewed interest in enhancing buyer experience by accommodating dynamic consumer preferences for communication.

This is why technology such as Conversational Al offers a solution to these customer service challenges. So much so that it’s expected that 20% of customer service interactions will be handled by Conversational Al agents by 2022 (Source: Gartner).

Download this whitepaper and dive deeper into Conversational Al, the consumer goods challenges it addresses, the contact center metrics it impacts, and the new types of functions it enables.

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