Conversational AI for Consumer Goods: Embracing A New Era of Customer Experience

The consumer packaged goods (CPG) industry is rapidly evolving and innovating to meet consumers’ new and heightened expectations. There is a renewed interest in enhancing buyer experience by accommodating dynamic consumer preferences for communication.

This is why technology such as Conversational Al offers a solution to these customer service challenges. So much so that it’s expected that 20% of customer service interactions will be handled by Conversational Al agents by 2022 (Source: Gartner).

Download this guide and dive deeper into Conversational Al and:

• The consumer goods challenges it addresses
• The contact center metrics it impacts
• The new types of functions it enables.