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Gartner's Top Technology Trends for 2025: Agentic AI

Agentic AI introduces a goal-driven digital workforce that autonomously takes action. Download this Gartner® report to better understand the opportunities and cautions of Agentic AI. Cognigy is proud to be a Representative Vendor in the report.

AI Agents for Financial Services: Where AI Meets ROI

Legacy systems, rising costs and compliance complexity are capping your CX potential. Cognigy’s AI Agents break that ceiling. Built on Conversational and Generative AI, they deliver always-on, intelligent automation that transforms customer service across banking, fintech, lending and insurance.

KI-Agenten für Krankenkassen: Entdecke die KI-Workforce von morgen

Erfahre, wie KI-Agenten speziell für Krankenkassen entwickelt wurden, um den Kundenservice zu revolutionieren – effizient, skalierbar und DSGVO-konform.

The European Accessibility Act: Accessibility Meets Opportunity

Blueprint for an AI-First Contact Center

Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. 

AI Agents for Insurance

Unlock the power of AI Agents in insurance customer service with Cognigy's latest eBook. Discover seamless integration, business impacts, industry solutions, and real-life success stories.

AI Agents for Healthcare

Your guide to revolutionizing customer experience and operational efficiency in the healthcare industry. 

AI Agents for Your Business

Explore how AI Agents are transforming customer service and delivering innovative solutions for your business now with our latest eBook. 

AI Agents for Utilities

Download our eBook now to explore how AI Agents are transforming customer service and delivering innovative solutions in the utilities industry. 

AI Empowers Tech-Savvy Retailers to Deliver Next-Level CX

Discover how retailers are leading the way in AI adoption for customer service with our latest infographic.

AI Agents for eCommerce & Retail

Explore how AI Agents are transforming customer service and delivering innovative solutions in e-commerce and retail now with our latest eBook. 

Generative AI for Contact Centers

Embark on a journey of customer service transformation with our insightful eBook, which will take you into the heart of the customer service revolution powered by Generative AI.

POWER UP Your Contact Center with Generative AI and Cognigy.AI

Since its launch in November 2022, ChatGPT has taken the world by storm and reimagined the possibilities of Generative AI across every walk of life.

Creating an AI-First Customer Access Strategy with Conversational AI

Download this whitepaper to discover the transformative capabilities of Conversational AI (CAI) and how it can revolutionize your business.

Building Next Generation Self-Service at Scale

This guide also provides what to look for when considering augmenting your contact center and the role of Conversational AI in delivering automated customer service.

Cognigy Customer Success Stories

Meet our customers - brave innovators & visionaries!

The customer stories eBook will guide you through various customer service challenges facing companies today.

IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2021

Access a copy of this report to see the leaders named by Gartner for Enterprise Conversational Platforms. Cognigy has been positioned highest for capabilities and far to the right for strategies. 

Trustworthy AI: The Future of Enterprise-Grade AI Adoption

Get a comprehensive understanding of Trustworthy AI and explore the requirements that AI services must meet according to the AIC4 criteria catalogue.

Conversational AI RFI & RFQ template

Transforming Contact Center Efficiency With AI

Learn how Conversational AI transforms and drives greater efficiency in contact centers.

HFS Research Names Cognigy a Hot Vendor

Learn why HFS analysts hand-picked Cognigy as a "Hot Vendor" in the HFS Q4 2020 report.

The Ultimate WhatsApp Chatbot Guide

Learn how to develop & integrate chatbots with WhatsApp for customer service and commerce.