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Konstantin Garbe

In all these years, I have experienced first-hand how challenging it is to provide seamless omnichannel communication around the clock whilst maintaining a high service quality level and satisfaction for both employees and customers. As a Business Consultant at Cognigy, I now help service leaders and digital teams to build outstanding customer service with AI-based virtual agents.
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How chatbots drive innovation and efficiency in support departments

Chatbots are omnipresent nowadays thanks to their ability to mimic natural human conversations and provide ins...

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