The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
Become an expert in Conversational AI and automation
See Conversational AI in action through demos
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
On September 22nd, we had the pleasure of attending the AI summit in London, where alongside other industry experts, Cognigy CEO and co-founder Philipp Heltewig gave an insightful presentation on how to maximize the impact of AI-powered service automation. It was great to be back to attending offline events and being able to meet so many of you in person.
During the event, Philipp sat down with Max Smolaks, Editor at AI Business. The two discussed topics such as the revolution of conversational AI, the kind of innovation currently happening at Cognigy, and how Cognigy is keeping up with the latest development in Conversational AI. Philipp also described how conversational AI chatbots go beyond helping only those who interact with the system:
"Of course, if you have 100 people in the waiting line and you help 50 of those automatically, what does it do to the other 50? The other 50 only have to wait half the time before they actually speak to a human that can then help them with the issue, right? So, you're not just helping the person that the bot is actually talking to, but you are helping everyone."
To hear more interesting topics and gain some insight into Cognigy, whose platform Cognigy.AI was recently named a 2021 LEADER for Conversational AI Platforms in IDC MarketScape, check out the full video interview below:
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