Customer Service Automation-Expert Christian Charbonnier joins Cognigy as Director Partnerships, from Amazon Web Services

4 min read
Sascha Poggemann
Media contact: Sascha Poggemann March 30, 2022

Christian Charbonnier is now in charge of the strongly growing partner management D/A/CH region at Düsseldorf-based AI provider Cognigy. The experienced customer service automation specialist previously held senior sales positions at international telco/tech providers such as Avaya, BT Global Services, NICE, NTT DATA, LivePerson and most recently at Amazon Web Services (AWS).

DÜSSELDORF, 29 March 2022 – Cognigy, one of the world's leading customer service automation providers, is expanding its partner management team with the experienced customer service expert Christian Charbonnier. He brings to Cognigy 20+ years of sales, consulting and partner management expertise from senior positions at Avaya, BT Global Services, NICE, NTT DATA, LivePerson and most recently at Amazon Web Services (AWS). As Director of Alliances & Partnerships, Christian Charbonnier will continue to expand Cognigy's strongly growing partner business in the D/A/CH region.

As one of the market leaders (“Leader” in the Magic QuadrantTM for Enterprise Conversational AI Platforms), Cognigy has an excellent network of strategy consultants and well-trained implementation partners.

“We are experiencing booming demand for our world-leading Conversational AI platform – and our partners are benefiting directly from this. They expand their service portfolio with an omnichannel AI business platform for multiple use cases, they expand their business with existing and new customers and they significantly increase their service revenue in all areas: from strategy consulting to conversational design to hyperautomation in interaction with other systems and RPA. Our goal is to support our partners in the best possible way with everything that is required for their success. We are very pleased to have gained another extremely experienced customer service automation expert with a lot of experience in enterprise sales in Christian, who will continue to expand our partner business,” explains Marc Schneider, VP Global Alliances & Partnerships at Cognigy.

“I have been helping companies advance their customer service with voice portals and automation for over 20 years. There has been constant innovation and advancement, but the automation push we are currently seeing with Conversational AI is unique. Cognigy's AI technology enables interactions with customers and employees to be automated elegantly and humanely in any use case, in virtually all languages ​​and in high quality in all channels. As the conversational AI market leader, Cognigy opens up interesting perspectives for partners to bring their customers to a new level of service. I am really looking forward to my job, which gives me a lot of scope to put my expertise and my vision for better customer service together with the partners into practice,” says Christian Charbonnier.

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