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Conversational AI combined with RPA: New partnership enables businesses to automate voice and message-based processes company-wide
DÜSSELDORF, NÜRNBERG, 24.02.2022 – Cognigy, leading customer service automation provider, and the AI automation specialist, Roboyo, have formed a partnership. Roboyo, the world's largest provider of professional services in the field of intelligent automation, will now offer its customers Cognigy.AI as a key component of holistic process automation. Cognigy.AI enables voice and message-based interaction based on smart bots in all application areas. This, in combination with Robotic Process Automation (RPA), enables the realization of fully automated self-services in customer service, HR, administration and other areas. This innovative approach to process automation helps companies offer services to customers and employees 24/7, in any language, and at a fraction of the cost.
Growth champions of the German tech industry
Cognigy and Roboyo are among Germany's fastest growing technology companies and were recently recognized at the Deloitte Technology Fast 50 Awards. Both are globally represented and count hundreds of leading brands, corporations, and many of the DAX 40 companies among their customers. They have also been positively highlighted by IDC analysts: Roboyo was recognized as an "IDC Innovator" in December 2021; Cognigy was ranked as a "Leader" at the forefront of the conversational AI market in the IDC MarketScape study "Worldwide General-Purpose Conversational AI Platforms 2021 Vendor Assessment" (Document #: US47354421, October 2021) — and recognized by Gartner® as a Leader in the Magic QuadrantTM for Enterprise Conversational AI Platforms.
Martin Kraft, Chief Growth Officer of Roboyo, states, "Roboyo has been at the forefront of the intelligent automation industry since its inception. We closely monitor market developments and only focus on truly outstanding technologies for our customers. The Cognigy Conversational AI platform is state-of-the-art. It has all the prerequisites and enterprise features to securely and scalably automate customer and employee communications with intelligent voice and chatbots in over 100 languages. With Cognigy.AI and RPA, we are truly offering Next Level automation to our customers."
"By partnering with Roboyo, we bring together our world-leading AI technology and Roboyo's outstanding AI services - both made in Germany and world-class. With Roboyo, we gain a strong implementation partner to drive our growth in the DACH market and internationally. Customers will gain an enormous competitive advantage with Cognigy.AI, and in combination with Roboyo's RPA know-how in automation, enhance their customer and employee experiences," added Sascha Poggemann, COO and co-founder of Cognigy.
About Cognigy
Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Cognigy’s award-winning AI understands user intents precisely and enables natural dialogs in over 100 languages. Easily scalable and pluggable, its low-code platform automates business processes through integrations into backend systems, operates as SaaS and on-premise, and is GDPR compliant. Cognigy’s worldwide client portfolio includes BioNTech, Bosch, Fidelity Life, Lufthansa Group and 500+ other brands. Learn more at cognigy.com.
About Roboyo
Roboyo is the world’s largest Intelligent Automation professional services company, now with locations in 18 cities, across 11 countries and 3 continents. Founded in Germany in 2016 by former Deloitte and Capgemini executives, its clients now include many of the Fortune 500 and 21 of Germany’s DAX 40 companies. Roboyo helps clients to operationalize a full spectrum of AI-powered automation technologies, creating hybrid Human+digital workforces that elevate enterprise performance gains from increments to multiples. This holistic approach to process automation helps businesses re-engineer enterprise operations, performing processes at many times the speed, a fraction of the cost and with zero errors, significantly improving both employee and customer experience. This has earned Roboyo a reputation for successfully empowering companies to adapt to a rapidly changing operating environment and deliver next level business performance. Roboyo.global/de
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Source: Gartner, “Magic Quadrant for Enterprise Conversational AI Platforms”, by analysts Magnus Revang, Anthony Mullen, Bern Elliot, 24th January 2022.
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