Jessica Gopalakrishnan
Media contact: Jessica Gopalakrishnan March 21, 2024
Cognigy Announced as a Winner in the E-commerce Germany Awards 2024

Cognigy recognized for Best Customer Experience Solution

San Francisco | Düsseldorf (February 22, 2024)Cognigy, the global leader in contact center automation software, has been announced as a winner of the Best Customers Experience Solution award at the E-commerce Germany Awards 2024. In a fiercely competitive landscape, Cognigy's exceptional performance and unwavering dedication to revolutionizing customer experience have distinguished them as a frontrunner in the retail and e-commerce sector for contact center automation. 

The E-commerce Germany Awards, renowned for recognizing excellence and innovation in the German e-commerce landscape, provides a platform to honor industry leaders who demonstrate outstanding achievements and advancements. With a staggering 22,000 votes cast during the public voting phase and a distinguished panel of over 30 industry experts overseeing the final decision, the competition was fierce, highlighting the significance of Cognigy's triumph. 

Commenting on the win, Cognigy's CEO & Co-Founder, Philipp Heltewig, expressed his gratitude, stating, "We are honored to be recognized in this prestigious award, which reflects our pursuit of excellence and innovation in the retail and e-commerce industry. This recognition reaffirms our commitment to delivering industry-leading solutions that empower enterprises to deliver exceptional customer experiences." 

As the e-commerce sector continues to evolve and customer expectations soar, Cognigy remains at the forefront of innovation, driving transformative change and setting new standards for excellence. With their cutting-edge solutions, Cognigy is poised to shape the future of customer experience in the retail and e-commerce industry.