Düsseldorf, December 16, 2022 – Cognigy, a leading provider of Contact Center AI solutions, is proud to announce that it has won flaschenpost as a customer.
flaschenpost is Germany's leading on-demand beverage and grocery delivery service. The company, which has been part of the Oetker Group since 2020, operates in over 200 cities handling over 10 million orders a year. The company has been rapidly expanding its operations and turned to Cognigy to help scale and enhance its customer service.
With Cognigy's advanced Conversational AI technology, flaschenpost will be able to provide faster, more accurate responses to customer inquiries, and improve the overall customer experience. The technology will also help the company streamline its operations and reduce the workload on its customer service team.
"We are thrilled to have won flaschenpost as a customer," said Philipp Heltewig, CEO of Cognigy. "flaschenpost is a highly innovative company with a strong commitment to providing the best possible customer experience. Our technology will help them deliver excellent customer service as quickly as their customers’ orders and continue to grow their business."
flaschenpost Head of Customer Care Maik Isernhinke added, "Cognigy's technology is truly impressive, and we are excited to be working with them. We believe that their Conversational AI platform will help us improve our customer service and support and look forward to a long and successful partnership."
Cognigy, a market leader in Conversational AI, powers up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. The Cognigy.AI platform enables next-generation customer service with a suite of solutions, including Conversational IVR, Smart Self-Service, and Agent + Assist. In addition, Cognigy.AI gives the enterprise all it needs to deliver fully personalized multilingual services available on all voice and chat channels 24x7. Learn more at cognigy.com.
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