Easy-to-use platform even for non-techies
Understand what your customers say in any language
Use built-in conversational modules or upload your own
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Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
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Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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San Francisco / Düsseldorf – June 1st, 2018 - Cognigy, the leader in Conversational AI software solutions, announced today the release of their easy-to-use Conversational AI Platform COGNIGY.AI 3.0. The new version offers several new features that enables brands to create and own all conversations with each and every customer across channel, device, or engagement method (chat, voice, etc) and helps to scale loyalty and engagement with customers more efficiently than ever before.
COGNIGY.AI 3.0 speeds up the creation of Conversational AI’s through the use of advanced authoring tools and a graphical flow editor that allows to create advanced Conversational AI’s in minutes rather than days. To design, build, and manage smart conversations in one location across any channel COGNIGY.AI 3.0 provides with new and updated enterprise features include:
“Communication is at its best when people have natural conversations. Give them that freedom and business will move faster.” said Phillip Heltewig, CEO of Cognigy. "With the new version COGNIGY.AI 3.0 we further improved our efforts in ensuring enterprises can effectively scale engagement with customers to improve service, decrease costs, speed growth, free up resources, and stay at the forefront of customer expectations.”
About Conversational AI
Conversational AI is advanced technology that uses natural language processing and understanding to participate in conversations, whether written spoken or written, with the same human nuances and context that two people talking would do. It enables enterprises to create a natural conversation between users and devices that helps to build brilliant customer experiences, delight customers and generate loyalty.
Cognigy.AI, the premier Conversational AI Platform, enables brands to design, build, and manage smart conversations in one location across any channel such as Facebook Messenger, Alexa, Slack, Skype and many others. The platform provides benefits across the company for all departments to improve service and loyality, decrease costs, speed growth, free up resources, and stay at the forefront of customer expectations. Founded in 2016 Cognigy was awarded several times, has a fast-growing partner community and counts global enterprises and brands among its customers, such as Henkel. www.cognigy.com
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