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COGNIGY.AI 3.5 - what to expect when automating all customer interactions with virtual agents

written by: Martina Yazgan

Düsseldorf (GER), January 21, 2020 +++ Soon, Cognigy will be releasing Cognigy.AI 3.5. CEO  Philipp Heltewig will be holding an in-person webinar on the 6th of February showcasing all of the new product features to demonstrate how Conversational AI will automate all digital interactions. Register by the 6th of February - don't miss out!

We are thrilled to announce our latest release: Cognigy.AI 3.5! On the 6th of February, Cognigy's Co-founder Philipp Heltewig will hold two webinars (English and German) introducing the newest version of the industry-leading Conversational Automation Platform Cognigy.AI.

The release will be packed with exciting new features and below you can find a sneak peek of what's to come:

Deep live agent handover integration

See how Cognigy.AI enables the handover from any of Cognigy.AI’s text channels to industry-leading live chat tools like RingCentral Engage. 

Integration with any IVR through AudioCodes Voice AI

The future of automated customer service is conversational AI on the phone lines and Cognigy.AI now integrates with any telephony system (e.g. Avaya, Genesys and others) through our brand new AudioCodes.

Custom endpoints

Text and voice channels are a key component of every Conversational AI solution and Cognigy.AI is now opening up these to developers. Using endpoint transformers, developers can build new endpoints or modify existing ones.

Register for our release webinar to learn more about Cognigy.AI 3.5 and all of the exciting new product features.

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