June 4, 2019, Düsseldorf, Germany / San Francicso, CA / Irvine, CA. Cognigy, a global leader in Conversational AI announced a strategic partnership with Kofax, Inc., a leading supplier of Intelligent Automation software to digitally transform end-to-end business operations. Together, the companies have integrated their respective Conversational AI and Intelligent Automation capabilities to help organizations make automation even more intuitive and accessible to their employees & customers. This drive greater adoption, which leads to new levels of efficiency, productivity and customer engagement.
Digital transformation efforts are well underway in large enterprises, and many have realized small pockets of success. However, an impediment to further success along the journey to scale lies in any ‘friction’ that prevents people from easily working well with automation or harnessing it to transform their day-to-day work.
Coupling Kofax Intelligent Automation platform technologies such as Cognitive Capture, Robotic Process Automation and Process Orchestration with Cognigy’s conversational AI address this problem. It allows Kofax customers to add a critical conversational element to a variety of industry vertical use cases, ranging from customer onboarding to claims processing to order fulfillment. Now customers can seamlessly engage with an intelligent chat or voice assistant, attach onboarding or verification documents and automatically transform documents’ unstructured data into structured format. As a result, RPA can process rules-bases tasks and Orchestration can perform dynamic case management to automate the fulfillment. This can be taken a step further with Kofax electronic signature and customer communications technology to digitize any signatures required and communicate back to the customer.
Combining Cognigy Conversational AI and Kofax Intelligent Automation further enhances the benefits of automation such as improved employee morale, faster and more personalized service, productivity and top-line growth.
“We’re pleased to work with Kofax on this very exciting offering. Kofax has excellent technology and a strong presence in the marketplace. We share many customers already and look forward to helping even more customers drive significant improvement in their operational efficiencies and customer engagement,” said Dennis Walsh, President at Cognigy USA.
“We are excited to work with Cognigy, recognized as a ‘Gartner Cool Vendor’, to provide our 25,000 global customers access to Cognigy’s conversational AI through pre-built connectors. By providing critical interoperable technologies focused on customer engagement, operational efficiencies and capacity creation we are able to help our customers connect front office customer engagement to back office processing and drive significant value,” said Chris Huff, Chief Strategy Officer at Kofax.
Kofax software enables organizations to Work Like Tomorrow™ – today. Kofax’s Intelligent Automation software platform helps organizations transform information-intensive business processes, reduce manual work and errors, minimize costs, and improve customer engagement. We combine RPA, cognitive capture, process orchestration, mobility and engagement, and analytics to ease implementations and deliver dramatic results that mitigate compliance risk and increase competitiveness, growth and profitability. Kofax provides a rapid return on investment for over 20,000 customers in financial services, insurance, government, healthcare, supply chain, business process outsourcing and other markets. Kofax delivers its software and solutions through its direct sales and services organization and more than 650 indirect channel partners and integrators in more than 60 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit kofax.com.
Cognigy is a global leader in the Conversational AI marketplace. Cognigy.AI is a highly-flexible enterprise conversational AI Platform to build advanced, integrated conversational automation solutions through the use of cognitive bots. On premises or in the cloud, leading organizations have standardized on the Cognigy platform to accelerate their adoption of RPA and Conversational AI while maintaining centralized control of security, user administration, privacy and compliance.