How is Conversational AI Impacting Customer Service?

IDC research brief as featured on CIO.com and IDC.com

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Conversational artificial intelligence (AI) is transforming customer service without compromising on operational efficiency. It is empowering leading brands to make customers happier and increase customer lifetime value.

 As featured on CIO.com and IDC.com

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The IDC Analyst Brief includes:

  • IDC Research stats: Top success metrics cited by businesses for using Conversational AI
  • Key benefits of conversational automation, analyzed from numerous companies' commonalities
  • Specific IDC analyst recommendations to end-user organizations pursuing conversational AI projects
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