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    End-to-End CX Visibility with Live Agent Dashboard in Cognigy.AI v4.48

    With Cognigy.AI v4.48, we’re excited to introduce our brand-new Live Agent Dashboard that complements existing...

    Product

    Scalable & Future-Proof CAI: Inside Cognigy.AI’s DevOps Architecture

    Conversational AI is a powerful tool for enterprises to automate routine tasks, provide round-the-clock suppor...

    Product

    Added Speech Recognition Integration and More with Cognigy.AI v4.47

    Following Nuance integration in the previous release, Cognigy.AI v4.47 has added Soniox as the latest STT prov...

    Product

    Native Nuance Integration and More with Cognigy.AI v4.46

    The latest release of Cognigy.AI once again introduces a host of notable improvements across the board. Withou...

    Product

    Now On-Demand! Cognigy.AI Tech Update Q1 2023

    At Cognigy, we live and breathe AI with new releases every two weeks to bring state-of-the-art Conversational ...

    Product

    Introducing Generative AI Features in Open Beta with Cognigy.AI v4.45

    With Cognigy.AI v4.45, we are thrilled to announce the open beta launch of our brand-new Generative AI feature...

    Product

    Enriched Conversational Experiences and More with Cognigy.AI v4.44

    From the new Output Type support and Call Transfer option to more flexible Live Agent role management and a ne...

    Product

    Handle Ambiguity with Intent Mapping Priority in Cognigy.AI v4.43

    The latest release of Cognigy.AI introduces the new Intent Mapping Priority feature to help you better manage ...

    Product

    Improved Data Management in Insights and More with Cognigy.AI v4.42

    Cognigy.AI v4.42 features the addition of a new Data Expiration indicator in Cognigy Insights. It displays the...

    Product

    Conversation Design 101: Tips, Templates, and Best Practices

    Human dialogues are dynamic and sophisticated in nature. Customers might reply to a question with another ques...

    Product

    Easier File Management in Live Agent and More with Cognigy.AI v4.41

    ‘Tis the season. From improved attachment handling to quicker and more fun bot building – we’re excited to bri...

    Product

    Enhanced Step Explorer and More with Cognigy.AI v4.40

    With Cognigy.AI v4.40, the Step Explorer in Cognigy Insights has been improved to support larger amounts of da...

    Product

    Agile Development with Flow Replication and More in Cognigy.AI v4.39

    The latest release of Cognigy.AI makes the process of repurposing your existing flows and resources faster and...

    Product

    From Native Contact Center Integrations to Improved Queue Management with Cognigy.AI v4.38

    The release of Cognigy.AI v4.38 introduces robust features that drastically ease contact center integration wh...