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Strengthen your e-commerce business with a Conversational AI platform that enables you to scale quickly and effectively.
Some customers still prefer a more human touch, especially when it comes to complex or sensitive issues. Cognigy.AI redirects your customers to the right team and passes on contextual information so your support team can confidently take over.
With Cognigy.AI, you can build multilingual virtual agents that never sleep. That means you can now expand your e-commerce business to different markets and achieve high growth without all the unnecessary overhead costs. What’s more, all of these can be done in no time at all.
WeChat delivers exceptionally well-integrated conversational experiences, while Apple Business Chat (ABC) and Google Rich Business Communication (RCS) deliver integrated conversations paired with native payment and checkout capabilities. With Cognigy.AI, you can communicate on all native interfaces to keep up with the ever-changing e-commerce landscape enabled by a powerful Conversational AI platform for communication at scale.
Around 51% of online shoppers conduct purchases via their smartphones and it is expected that mobile commerce will take 72.9% of e-commerce market share by 2021. That’s why Cognigy.AI sits on top of all of your customer touchpoints so you never have to worry about where your customers begin their journey.
Ready to deliver faster customer service, save your agents from repetitive tasks, and improve your e-commerce business on all fronts?
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