Cognigy Named a Leader in January 2022 Gartner® Magic Quadrant ™ for Enterprise Conversational AI Platforms! Download the report
The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Power up your Amazon Contact Center with Conversational AI
Join our mission to make Conversational AI more accessible
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Help us achieve our vision with your talents and skills
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Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Unlock the true potential of your e-commerce business today
The key driver to ensuring the best shopping experience using AI is by helping customers find what they need, faster. Cognigy.AI narrows, contextualizes, and improves search for online shoppers by displaying exactly what they’re looking for.
Predict your customers’ purchase behavior and recommend things they are most likely to buy. With Cognigy.AI, you can increase basket size and instantly match the right product to the right buyer.
Some customers still prefer a more human touch, especially when it comes to complex or sensitive issues. Cognigy.AI redirects your customers to the right team and passes on contextual information so your support team can confidently take over.
With Cognigy.AI, you can build multilingual virtual agents that never sleep. That means you can now expand your e-commerce business to different markets and achieve high growth without all the unnecessary overhead costs. What’s more, all of these can be done in no time at all.
WeChat delivers exceptionally well-integrated conversational experiences, while Apple Business Chat (ABC) and Google Rich Business Communication (RCS) deliver integrated conversations paired with native payment and checkout capabilities. With Cognigy.AI, you can communicate on all native interfaces to keep up with the ever-changing e-commerce landscape enabled by a powerful Conversational AI platform for communication at scale.
Around 51% of online shoppers conduct purchases via their smartphones and it is expected that mobile commerce will take 72.9% of e-commerce market share by 2021. That’s why Cognigy.AI sits on top of all of your customer touchpoints so you never have to worry about where your customers begin their journey.
Ready to deliver faster customer service, save your agents from repetitive tasks, and improve your e-commerce business on all fronts?