Ready for every shopper, human or AI.

AI agents are human-like virtual agents, built on conversational and generative AI, that automate customer service across chat and voice. They deliver instant, personal support in over 100 languages and integrate with enterprise systems. They come with industry-specific skills and emotional intelligence, use your service knowledge and processes, and work alongside human agents with real-time assistance, knowledge lookups, next best actions and sentiment analysis.

Yes, and AI agents go further than chatbots. They handle inquiries 24/7, recommend products, track orders, manage returns and cross-sell based on customer preferences, on websites, apps and messaging platforms. They take routine work off human agents, so you can scale support without scaling costs.

Conversational AI in e-commerce uses natural language processing (NLP) and generative AI to hold human-like conversations with shoppers. AI agents and voice assistants recommend products, answer questions, help at checkout and handle order tracking and returns, on websites, apps and messaging platforms.

It answers FAQs, recommends products, manages order questions and smooths checkout. It also handles returns, refunds and subscriptions, personalizes offers from customer data and works across channels and languages, 24/7.