Two market leaders unite to accelerate the future ofAI-first customer experience

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Delivering real results for 1,250+ brands worldwide

16M+ automated conversations per year for rebookings, refunds & more

16+ AI Agents live

16M+ automated conversations per year

Real-time AI translation

25+ AI Agents for customer care and in-car Voice Assistance

98% of customers love the service

Increased loyalty for dealerships

95% acceptance rate for AI-booked appointments

AI Voice & Chat Agents with 70% automation rates, serving EON’s 50M customers

70% automation

30+ AI Agents live

+37% NPS on live chat

Serving 24k customers in customer service on chat and voice channels

30K Calls Saved Annually

Powered by GenAI & Knowledge AI

AI Agent for Sales and Energy Consulting

What will you use AI for?

Explore our customer stories

Harness the power of Generative AI for Customer Self-Service

Personalized CX

Create meaningful connections and foster customer loyalty through tailored experiences.

Humanlike Dialogues

Amaze customers with empathetic dialogues and hyper-realistic voices powered by Generative AI.

Voice and Chat-Ready

Craft cutting-edge, frictionless interactions that are multimodal and omnichannel.

Proactive Service

Go beyond reactive support to provide proactive service that boosts satisfaction and revenue growth.

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Give your agents superpowers with Agent Copilot

Unlock Agent Productivity

Empower your workforce with real-time AI coaching and automated wrap-ups.

Effortless Resource Access

Provide agents with instant access to critical support knowledge and resources.

Global Language Support

Equip service teams to assist customers in any language leveraging real-time translation.

Enhanced CX

Deliver swift and precise responses – without customers ever having to repeat themselves.

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Scale up your enterprise contact center with a
cutting-edge AI workforce

Enterprise-Ready Generative AI

Supercharge your contact center with secure, powerful LLM orchestration.

Reliability and Scale

Manage millions of annual interactions and effectively handle peak loads without compromising service quality.

Outpace Competitors

Respond to changing business and customer needs at speed and scale with market-leading AI.

Fast Time to Value

Integrate seamlessly into existing systems and rapidly realize ROI with business-driven automation.

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Analyst Recognition
& Awards

Explore our achievements

NiCE Cognigy Launches AI Ops Center, Ensuring...

New AI command center delivers real-time control, visibility, and assurance to keep enterprise AI Ag...

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NiCE Closes Acquisition of Cognigy, Transform...

Acquisition of Cognigy further accelerates NiCE’s AI roadmap while immediately presenting Cognigy’s ...

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Cognigy is a Leader in the 2025 Gartner® Magi...

Cognigy is recognized by Gartner® as a Leader for Completeness of Vision and Ability to Execute

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Start shaping the future
of customer service today

Discover how Cognigy can help you create AI Agents for your business