8 Best Practices for Automated Testing in Conversational AI

3 min read
Nhu Ho
Authors name: Nhu Ho August 17, 2023
Automated Testing - Hero

Conversational AI interfaces, like chatbots and voice bots, are often the first point of contact in the customer journey. Ensuring that the AI agent provides accurate, relevant, and timely responses defines the first impression and shapes a positive customer experience. Quality Assurance (QA) is key to identifying and rectifying issues that can hinder this experience.

Within Cognigy.AI, Playbooks are a powerful tool that facilitates efficient and robust QA processes through automated testing. Simply put they are simulated conversations that can be saved and replayed at the click of a button for regression testing, freeing conversation designers from time-consuming, tedious manual conversation input.

To help you better understand and leverage this potent feature, in our latest Help Center article, Cognigy experts outline eight best practices to QA your virtual agents with Playbooks.


Check it out and happy testing!