Nhu Ho
Authors name: Nhu Ho July 14, 2022

Connected cross-channel experiences are at the heart of modern contact centers. Enabling your customers to communicate over their preferred channel when and where they need can reduce friction while elevating satisfaction and retention.

With over two billion monthly active users, WhatsApp ranks among the most popular mobile messenger applications worldwide. Given its widespread use as both text and voice channel, incorporating WhatsApp into your service ecosystem can be the next step towards a more integrated customer experience.

With the new native WhatsApp Endpoint in Cognigy.AI’s release v4.30, deploying your virtual agent on WhatsApp has never been easier. Within a few simple steps, you can now integrate WhatsApp into your virtual agent workflow and build AI-powered conversations that support text and voice messages, as well as rich-media content sharing like files and location data.

Watch this video to see how Cognigy.AI helps you add WhatsApp to your multi-touchpoint customer engagement at reduced complexities and time-to-market.



To get started, all you need is a Cognigy.AI Trial Account and Facebook’s Meta for Developers Account.

For a deep dive into the WhatsApp Endpoint setup, visit our Help Center.