The leading enterprise conversational automation platform
Deploy virtual voice agents for automated phone conversations
Conversational AI Analytics Suite for 360° Insights
Elevating customer service with AI-powered Agent Assist
Turnkey ecosystem integration with pre-built connectors
Fast and efficient call handling with automated ID&V and smart routing, all in natural language
Enabling frictionless, transactional customer service on any voice or text channel
Giving service agents superpowers through AI-infused agent augmentation
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
Become an expert in Conversational AI and automation
See Conversational AI in action through demos
Explore Cognigy.AI and get support from the community
Join our mission to make Conversational AI more accessible
Find us at live conferences or virtual meetups
Help us achieve our vision with your talents and skills
Be the first to know about all the latest news
Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Connected cross-channel experiences are at the heart of modern contact centers. Enabling your customers to communicate over their preferred channel when and where they need can reduce friction while elevating satisfaction and retention.
With over two billion monthly active users, WhatsApp ranks among the most popular mobile messenger applications worldwide. Given its widespread use as both text and voice channel, incorporating WhatsApp into your service ecosystem can be the next step towards a more integrated customer experience.
With the new native WhatsApp Endpoint in Cognigy.AI’s release v4.30, deploying your virtual agent on WhatsApp has never been easier. Within a few simple steps, you can now integrate WhatsApp into your virtual agent workflow and build AI-powered conversations that support text and voice messages, as well as rich-media content sharing like files and location data.
Watch this video to see how Cognigy.AI helps you add WhatsApp to your multi-touchpoint customer engagement at reduced complexities and time-to-market.
For a deep dive into the WhatsApp Endpoint setup, visit our Help Center.
Stay up to date with the latest Conversational AI tips and news.