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Understand what your customers say in any language
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Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
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An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
SEVERAL LEVELS OF SOPHISTICATION ALLOW FOR LOW-FRICTION EARLY ADOPTION
Chatbots have seen tremendous interest over the past years, with several applications emerging as low hanging fruit for organizations with customer-facing operations.
Such operations are usually rely heavily on human agents who handle customer service requests via phone, email and chat. This approach is effective for the customer but comes with several significant drawbacks, such as agent availability and slower resolution times even for trivial requests.
Chatbots or conversational AI technology in general can help overcome these issues by augmenting existing, human-based customer service operations with AI-based, automated technology. Such technology can be applied in different stages as organizations mature in their adoption of conversational interfaces.
Stay up to date with the latest Conversational AI tips and news.