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An in-depth guide into the trusted use of AI in customer service automation
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HFS Research’s Report Q4 2020 recognizes Cognigy for its Conversational AI platform and impact in the customer service environment
Cognigy today announced its inclusion as a “Hot Vendor” by HFS Research in the HFS Q4 2020 report. HFS analysts hand-picked Cognigy to be recognized in the report based on the strength of its vision and offerings to significantly impact customer service experiences and operations.
Melissa O’Brien, VP of Research, HFS Research stated: “Cognigy’s customer service automation toolkit has the potential to create the kind of data-driven interaction strategy that can help companies break down silos and get closer to their customers. The firm’s focus on creating more intelligent and meaningful conversations is incredibly critical to the OneOffice experience, with real potential to drive customer loyalty and revenue impact.”
HFS Hot Vendors represent an exclusive group of service and technology providers with a differentiated value proposition for the Digital OneOffice™ that empower an organization to be more customer-centric, agile and intelligent in today's environment. According to HFS Research, “Hot Vendors display truly differentiated offerings and out-of-the-box thinking that can be both inspiring and useful.”
“We are honored to be recognized by HFS Research," said Cognigy’s co-Founder and COO, Sascha Poggemann. "There cannot be a better time to drive momentum of customer service transformation strategies and technologies. From next-gen Conversational IVR to ICR and virtual support agents to automated voice calls, Cognigy has a proven track record for innovation and responsiveness in delivering business outcomes.”
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