Easy-to-use platform even for non-techies
Understand what your customers say in any language
Use built-in conversational modules or upload your own
Integrate with any CRMs, ERPs, RPA, and more
Enhance customer interactions with AI on the frontline
Connect customers to the right agent on the first try
Give your agents the confidence to solve complex requests
Boost your customers’ experience and agents’ efficiency
Improve customer satisfaction with detailed insights
Engage with your customers on the platform of their choice
Drive appropriate actions with intelligent processes
Integrate easily with existing enterprise infrastructure
Increase operational efficiency and reduce agent attrition
Dive deep into the world of conversational AI
Learn everything about voice bots and virtual agents
Become an expert in Conversational AI and automation
See Conversational AI in action through demos
Explore Cognigy.AI and get support from the community
Join our mission to make Conversational AI more accessible
Find us at live conferences or virtual meetups
Help us achieve our vision with your talents and skills
Be the first to know about all the latest news
Reach out to our experts and get your questions answered
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
An in-depth guide into the trusted use of AI in customer service automation
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
HFS Research’s Report Q4 2020 recognizes Cognigy for its Conversational AI platform and impact in the customer service environment
Cognigy today announced its inclusion as a “Hot Vendor” by HFS Research in the HFS Q4 2020 report. HFS analysts hand-picked Cognigy to be recognized in the report based on the strength of its vision and offerings to significantly impact customer service experiences and operations.
Melissa O’Brien, VP of Research, HFS Research stated: “Cognigy’s customer service automation toolkit has the potential to create the kind of data-driven interaction strategy that can help companies break down silos and get closer to their customers. The firm’s focus on creating more intelligent and meaningful conversations is incredibly critical to the OneOffice experience, with real potential to drive customer loyalty and revenue impact.”
HFS Hot Vendors represent an exclusive group of service and technology providers with a differentiated value proposition for the Digital OneOffice™ that empower an organization to be more customer-centric, agile and intelligent in today's environment. According to HFS Research, “Hot Vendors display truly differentiated offerings and out-of-the-box thinking that can be both inspiring and useful.”
“We are honored to be recognized by HFS Research," said Cognigy’s co-Founder and COO, Sascha Poggemann. "There cannot be a better time to drive momentum of customer service transformation strategies and technologies. From next-gen Conversational IVR to ICR and virtual support agents to automated voice calls, Cognigy has a proven track record for innovation and responsiveness in delivering business outcomes.”
Stay up to date with the latest Conversational AI tips and news.