Two market leaders unite to accelerate the future ofAI-first customer experience

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Delivering real results for 1,000+ brands worldwide
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Meet NiCE Cognigy

Together, CXone Mpower and Cognigy AI enable organizations to accelerate AI adoption and scale it seamlessly across every customer experience.

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Market Leadership

Recognized as a leader in Conversational AI by Gartner, Forrester, IDC and other top analysts, Cognigy powers and automates the most complex interactions in customer service.
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Proven at scale

Enterprise-grade agentic AI trusted by leading brands like Lufthansa, Toyota and Bosch, delivering secure, reliable and mission critical engagement.
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Visionary Innovation

From conversational to agentic AI, Cognigy leads the shift to AI-first customer experience in perfect alignment with NiCE’s vision for the future.

Deliver service experiences
your customers will boast  about

16M+ automated conversations per year for rebookings, refunds & more

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16+ AI Agents live

16M+ automated conversations per year

Real-time AI translation


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25+ AI Agents for customer care and in-car Voice Assistance

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98% of customers love the service

Increased loyalty for dealerships

95% acceptance rate for AI-booked appointments
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AI Voice & Chat Agents with 70% automation rates, serving EON’s 50M customers

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70% automation

30+ AI Agents live

+37% NPS on live chat
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Serving 24k customers in customer service on chat and voice channels

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30K Calls Saved Annually 

Powered by GenAI & Knowledge AI

AI Agent for Sales and Energy Consulting
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“We are bringing together two undisputed AI leaders to redefine the future of customer experience. 
Together, we are accelerating AI adoption and value realization for global enterprises by delivering the industry’s most powerful and comprehensive customer experience platform leveraging CX models and agentic and human agents powered by decades of CX purpose-built data and insights. We are committed to delivering connected, seamless and intelligent customer experiences around the world.”
Scott Russell

CEO, NICE

Creating your customer access strategy with Conversational AI

Discover the transformative capabilities of Conversational AI (CAI) and how it can revolutionize your business with our whitepaper.

Gain insights into the paradigm shift in customer access strategies, understanding how CAI blends artificial intelligence, natural language processing, and machine learning to create personalized, seamless customer interactions across multiple channels. 

Blueprint for an
AI-first contact center

Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center.

 Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences.

AI Agents for your business

A guide for revolutionizing customer experience and operational efficiency.

Explore how AI Agents are transforming customer service and delivering innovative solutions for your business now.

A Leader.
Built for What's Next

Gartner recognizes us as a Leader.
Our customers call us their partner.
We call it AI that delivers.

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Cognigy named a Leader in the 2025 Gartner® Magic Quadrant™ for Conversational AI

 

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Analyst Recognition & Awards

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Start shaping the future
of customer service today

Discover how Cognigy can help you create AI Agents for Your Business