Cognigy.AI runs on Cognigy SaaS cloud or on your own infrastructure as an on-premise deployment.
Perform automated regression testing of your conversations to ensure that business objectives are still met after changes have been made.
Cognigy.AI’s containerized micro-services architecture (Kubernetes or docker swarm) provides unlimited scaling and built-in resilience to handle peak traffic loads.
Access application and system logs from within Cognigy.AI and integrate with your existing logging tools.
GDPR-compliant local data storage, versioned AI models, configurable user profiles, personalization and logging.
Control the behaviour of Cognigy.AI by customizing environment settings centrally.
Access every feature of Cognigy.AI through a well-documented, fully-secured API.
Transform channel and NLU inputs and outputs on the fly – create developer friendly platform extensions, translations and transformations.
Discover trends, measure conversation KPIs and optimize the conversational experience through out-of-the-box dashboards – all in a GDPR-compliant manner. Integrate with your existing business intelligence tools through Cognigy.AI’s data connectivity capabilities.
Manage contact details and drive 1:1 personalization in all conversations, whilst ensuring GDPR-compliance through Cognigy.AI’s privacy management tools.
At any time in a conversation, seamlessly transition the user to a human agent and continue to support the human agent through AI to solve the customer’s issue. Use Cognigy Live Chat or integrate with existing live chat tools like Ringcentral Engage Digital, Avaya Oceana, Genesys Pure Cloud or your contact center platform.