COGNIGY IS A GARTNER COOL VENDOR IN CONVERSATIONAL AI.
Request demo
START YOUR FREE TRIAL

Cognigy.AI

End-to-End Enterprise Conversational Automation Platform for Customer & Employee Service Automation
START YOUR FREE TRIAL
cognigy-the-conversational-ai-platform_opt
COGNIGY.AI IS THE LEADING ENTERPRISE CONVERSATIONAL AUTOMATION PLATFORM FOR BUILDING ADVANCED, INTEGRATED CONVERSATIONAL AUTOMATION SOLUTIONS THROUGH THE USE OF COGNITIVE BOTS
Cognigy.AI

Graphical Conversation Editor

Manage the flow of all conversations from one convenient location
cognigy-workflow-1
GRAPHICAL CONVERSATION PROCESS EDITOR
Easy to use graphical editor to design human-like conversations quickly and without coding.
EXTEND AI TO
BUSINESS USERS
Graphical editor and easy to learn design concepts enable more programmers to create run and deploy conversations quickly and without coding.
POWERFUL
WORKFLOW ENGINE
Configure complex, integrated conversational experiences with unmatched flexibility.
REALTIME
PREVIEWS
See graphical previews of your conversations as you build them directly inside the editor.

START YOUR FREE TRIAL
Infrastructure

Enterprise-Level Operations

Integrate Conversational AI into your enterprise infrastructure
SAAS & ON-PREMISES

Cognigy.AI runs on Cognigy SaaS cloud or on your own infrastructure as an on-premise deployment.

cognigy-the-conversational-ai-platform-07-1
AUTOMATED TESTING

Perform automated regression testing of your conversations to ensure that business objectives are still met after changes have been made.

cognigy-the-conversational-ai-platform-10 (1)-1
UNLIMITED SCALABILITY

Cognigy.AI’s containerized micro-services architecture (Kubernetes or docker swarm) provides unlimited scaling and built-in resilience to handle peak traffic loads.

cognigy-the-conversational-ai-platform-09-1
BUILT-IN LOGGING

Access application and system logs from within Cognigy.AI and integrate with your existing logging tools.

cognigy-the-conversational-ai-platform-08-1
COMPLIANCE & DATA MANAGEMENT

GDPR-compliant local data storage, versioned AI models, configurable user profiles, personalization and logging.

cognigy-the-conversational-ai-platform-06
cognigy_enterprise_level_operations_opt_2

Advanced AI-based Understanding

Spark the conversation with powerful, integrated Natural Language Understanding
  Chatbot Ask
Ubuntu
Web
Applications
Overall
logo 0,97 0,91 0,92 0,93
logo 0,93 0,85 0,80 0,87
logo 0,98 0,90 0,81 0,91
logo 0,97 0,92 0,83 0,92
COGNIGY.AI
NLU
Understand what your users say with patent-pending innovations and deep-learning algorithms that deliver industry-leading performance.
TRAIN
YOUR AI
Train your AI and launch faster with Cognigy’s supervised and semi-supervised learning solutions. Cognigy.AI’s Intent Trainer lets you train your bot by reviewing the NLU results and providing feedback.
SPEAK IN
ANY LANGUAGE
Cognigy NLU supports 20+ of languages including English, German, Spanish, Japanese, Chinese and many others, while also supporting language-independent machine learning models.
INTEGRATE WITH EXTERNAL NLU
Stay flexible and in control using out-of-the-box integrations with major NLU engines including Google Dialogflow, Microsoft LUIS, IBM Watson and Alexa Skills Kit. Integrate task- and domain-specific NLU with Cognigy’s Integration Framework.
Customizations / Code

Customization without constraint

Cognigy.AI gives developers all the flexibility they need.
Be part of the Cognigy community and browse through thousands of free-to-use plugins and code samples to kickstart your Conversational AI projects.
INTEGRATED JAVASCRIPT EDITOR

Create advanced conversational AIs by coding in standard JavaScript directly inside the Cognigy.AI Flow Editor.

cognigy-the-conversational-ai-platform-05
COGNIGY INTEGRATION FRAMEWORK

Connect to any system by including custom and npm JavaScript modules without constraints directly in your Cognigy.AI Flows.

cognigy-the-conversational-ai-platform-06
ENVIRONMENT CONFIGURATION

Control the behaviour of Cognigy.AI by customizing environment settings centrally.

cognigy-the-conversational-ai-platform-10 (1)-1
OPEN API

Access every feature of Cognigy.AI through a well-documented, fully-secured API.

cognigy-the-conversational-ai-platform-08-1
CUSTOM EVENT HOOKS

(TRANSFORMER FUNCTIONS)

Transform channel and NLU inputs and outputs on the fly – create developer friendly platform extensions, translations and transformations.

cognigy-the-conversational-ai-platform-07
cognigy_customization_without_constraint_opt2

Integration Framework

Open source integration framework

Integrate with CRMs, ERPs, eCommerce and more
Conversational experiences are enriched by the data they access, regardless of whether the data lives in CRMs, ERPs, RPA or other systems. Integrate with these third-party data sources directly within the conversation through Cognigy.AI’s integration capabilities.
cognigy_third-party-services_6-60x60
cognigy_third-party-services_4-60x60
cognigy_third-party-services_1-60x60
cognigy_third-party-services_8.ümg-72x52
cognigy_third-party-services_7-60x63
cognigy_customization-without-constraint-70x70
cognigy_third-party-services_3-60x66
… and many more!

Free Trial
COGNIGY.AI PROVIDES A HOLISTIC TOOLSET SPECIFICALLY CRAFTED TO DESIGN, BUILD AND DEPLOY ADVANCED CONVERSATIONAL AUTOMATION SOLUTIONS
Cognigy.AI Features

Omni-Channel Experience

Deploy your bots anywhere within seconds
Develop conversational experiences across a wide range of voice and text channels, including Facebook Messenger, Amazon Alexa, Google Home, Twilio and many more. Make use of Cognigy’s built-in webchat to deploy Cognigy.AI to your website with ease. Create a consistent user experience by keeping conversation context across channels.
cognigy_omnichannel-integration_siri-1-60x60
cognigy_omnichannel-integration_alexa-60x60
cognigy_omnichannel-integration_google-70x67
cognigy_omnichannel-integration_cortana-60x60
cognigy_omnichannel-integration_whatsapp-60x60
cognigy_omnichannel-integration_imessage-65x60
cognigy_omnichannel-integration_facebook-60x60
cognigy_omnichannel-integration_twilio-60x60
cognigy_omnichannel-integration_slack-60x60
cognigy_omnichannel-integration_microsoft-teams-70x60 (1)
cognigy_omnichannel-integration_line-60x60
cognigy_omnichannel-integration_logo-60x60

Insightful Analytics

Learn from what your customers are telling you

Discover trends, measure conversation KPIs and optimize the conversational experience through out-of-the-box dashboards – all in a GDPR-compliant manner. Integrate with your existing business intelligence tools through Cognigy.AI’s data connectivity capabilities.

cognigy_insightful_analytics
cognigy_customization_without_constraint-1-1

Contact Management

GDRP-compliant user profiles and personalization

Manage contact details and drive 1:1 personalization in all conversations, whilst ensuring GDPR-compliance through Cognigy.AI’s privacy management tools.

Agent Live Chat

Increase your Bot performance with Agent Live Chat

At any time in a conversation, seamlessly transition the user to a human agent and continue to support the human agent through AI to solve the customer’s issue. Use Cognigy Live Chat or integrate with existing live chat tools like Ringcentral Engage Digital, Avaya Oceana, Genesys Pure Cloud or your contact center platform.

cognigy_agent_live_chat-1-1
START YOUR FREE TRIAL

Customized Conversational AI solutions – Tailored for you

Cognigy has the largest Conversational AI Implementation Partner Network.
Trained, educated and experienced to provide you the best project & implementation support.

Find a solution partner