Product Updates

Your one-stop-shop for the latest Cognigy.AI product news and best practices

    Back to all Categories

    • There are no suggestions because the search field is empty.

    Product

    One-Click LLM Update and More with Release 2026.11

    With this release, you can seamlessly switch between models from the same LLM provider without recreating the ...

    Product

    Now On-Demand: NiCE Cognigy Tech Update - Spring 2026

    Watch the Spring 2026 NiCE CognigyTechUpdate, a hands-on technical walkthrough of the latest NiCE Cognigy capa...

    Product

    New LLM Support, Enhanced Automation Visibility for CXone Copilot and More with 2026.10 Release

    The 2026.10 release of Cognigy expands your LLM options with new model support for AWS Bedrock and OpenAI. In ...

    Product

    Added Support for Google Gemini 3 Series and More with 2026.9 Release

    The 2026.9 release of Cognigy expands your LLM options with native support for the Gemini 3 model family, givi...

    Product

    NiCE Knowledge Hub Integration and More with 2026.8 Release

    The 2026.8 release ships native integration with NiCE Knowledge Hub and new improvements to the NiCE CXone han...

    Product

    Native NiCE CXone Handover Provider and More in Cognigy.AI 2026.7

    The 2026.7 release delivers meaningful upgrades across contact center integration, AI Agent testing, and model...

    Product

    New Native LLM Options Across Providers and More with Cognigy.AI 2026.6

    Alongside the introduction of Click To Call, the 2026.6 release expands Cognigy’s LLM support while delivering...

    Product

    Meet Click To Call: Where Voice and Digital Experiences Converge

    Voice experiences are moving beyond the phone channel into websites and mobile apps. Meet Click To Call, a Web...

    Product

    Automated Knowledge Synchronization and More with Cognigy.AI 2026.5

    With the 2026.5 release, Knowledge Connectors evolve from a one-time ingestion mechanism into a continuously s...

    Product

    Introducing Cognigy MCP Server: Unlocking the Agent Ecosystem

    AI Agents are evolving rapidly. What began as conversational assistants is quickly becoming a network of syste...

    Product

    Enhanced AI Agent Control, New Voice Integrations, and More with Cognigy.AI 2026.4

    Cognigy.AI 2026.4 introduces improvements in AI Agent behavior control, speech-to-text support, and voice carr...

    Product

    Enhanced MCP Security, New Speech Service Integrations, and More with Cognigy.AI 2026.3

    The 2026.3 release continues to give enterprise teams greater flexibility and control when building, securing,...

    Product

    Meet Simulator: AI Agent Evaluation for Real-World Confidence

    AI Agents are no longer experimental. They are customer-facing, autonomous, and increasingly responsible for c...

    Product

    Expanded Prebuilt Agent Tools and More with Cognigy.AI 2026.1

    The Cognigy.AI 2026.1 release introduces a new prebuilt Handover to Human Agent Tool and enhances Live Agent r...