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Nov 9, 2020
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AfroTech World Selects Cognigy to Deliver a Virtual Agent Experience

Jessica Gopalakrishnan is a marketing strategist experienced in accelerating growth at early stage and mature startups. As the Senior Director of Marketing at Cognigy, she is focused on demand generation strategies for the North American market, as well as advancing global awareness about Conversational AI and customer service automation.
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One of the largest multicultural tech conferences in the United States provides an AI chatbot powered by a Conversational AI platform to support the conference community

AfroTech World, a virtual conference by media tech company Blavity, Inc. that brings leaders in technology and business together to exchange ideas and build a strong Black tech community, selected Cognigy to power its conference support using virtual agents.

“We are so excited to welcome our Black tech community into our fully immersive experience - AfroTech World,” said Ashley Harmon, Sr. Director of Corporate Affairs. “Cognigy has provided us with a tech-based customer support solution to ensure our partners and attendees have an amazing experience.”

AfroTech World is using virtual agents to provide conference information, including:

Pre-event: General information, tickets, timing, discounts, speaker submissions
During the event: Details about sessions, login, technical support, social handles, avatars, networking opportunities, volunteering
Post-event: Recordings, receipts, refunds

“We’re proud to support AfroTech World by delivering an outstanding customer service experience to its community,” said Derek Roberti, VP of Technology at Cognigy.

To learn more about AfroTech World, visit https://experience.afrotech.com.

About Blavity and AfroTech World

Blavity, Inc. is a venture-funded technology and new media company, founded in 2014 around a simple idea: enable black millennials to tell their own stories. Today, Blavity, Inc. is home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & gen-z through original content, video and unique experiences.
AfroTech World (November 9-14) is a multi-day digital experience organized by Blavity that brings leaders in technology and business together to exchange ideas and build a strong Black tech community. AfroTech World has been featured on leading channels including Forbes, CNBC, TechCrunch, Business Insider and Wired. Learn more at Afrotech.com.

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