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    NiCE Knowledge Hub Integration and More in Release 2026.8

    The 2026.8 release ships native integration with NiCE Knowledge Hub and new improvements to the NiCE CXone han...

    Product

    Native NiCE CXone Handover Provider and More in Cognigy.AI 2026.7

    The 2026.7 release delivers meaningful upgrades across contact center integration, AI Agent testing, and model...

    Product

    New Native LLM Options Across Providers and More with Cognigy.AI 2026.6

    Alongside the introduction of Click To Call, the 2026.6 release expands Cognigy’s LLM support while delivering...

    Product

    Meet Click To Call: Where Voice and Digital Experiences Converge

    Voice experiences are moving beyond the phone channel into websites and mobile apps. Meet Click To Call, a Web...

    Product

    Automated Knowledge Synchronization and More with Cognigy.AI 2026.5

    With the 2026.5 release, Knowledge Connectors evolve from a one-time ingestion mechanism into a continuously s...

    Product

    Introducing Cognigy MCP Server: Unlocking the Agent Ecosystem

    AI Agents are evolving rapidly. What began as conversational assistants is quickly becoming a network of syste...

    Product

    Enhanced AI Agent Control, New Voice Integrations, and More with Cognigy.AI 2026.4

    Cognigy.AI 2026.4 introduces improvements in AI Agent behavior control, speech-to-text support, and voice carr...

    Product

    Enhanced MCP Security, New Speech Service Integrations, and More with Cognigy.AI 2026.3

    The 2026.3 release continues to give enterprise teams greater flexibility and control when building, securing,...

    Product

    Meet Simulator: AI Agent Evaluation for Real-World Confidence

    AI Agents are no longer experimental. They are customer-facing, autonomous, and increasingly responsible for c...

    Product

    Expanded Prebuilt Agent Tools and More with Cognigy.AI 2026.1

    The Cognigy.AI 2026.1 release introduces a new prebuilt Handover to Human Agent Tool and enhances Live Agent r...

    Product

    Stronger Data Governance, Deeper NiCE CXone Integration, and More with Cognigy.AI 2025.25 Release

    Cognigy.AI 2025.25 introduces targeted enhancements focused on privacy-aware data governance, native integrati...

    Product

    Now On-Demand: Cognigy.AI Tech Update - Q4 2025

    Watch the Q4 Cognigy.AI Tech Update on demand - a fast-paced, demo-driven walkthrough of the latest platform c...

    Product

    Native Storm (Content Guru) Integration and More with Cognigy.AI 2025.24 Release

    Cognigy.AI 2025.24 release introduces a native Handover Provider for Content Guru’s storm® platform, expanding...

    Product

    Targeted Knowledge Retrieval and More with Cognigy.AI 2025.23 Release

    Cognigy.AI 2025.23 introduces smarter knowledge access for AI Agents and more flexible Webchat styling with ne...