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    Seamless Operation with LLM Fallback and More in Cognigy.AI v4.90

    Cognigy.AI v4.90 introduces LLM Fallback to help you optimize service continuity when leveraging Generative AI...

    Product

    Upgraded Admin Center and More with Cognigy.AI v4.89

    Cognigy.AI v4.89 enhances the Admin Center by converging the Dashboard, Access Control, and Audit Events funct...

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    Extended Help Center Resources, Usability Improvements, and More with Cognigy.AI v4.88

    Cognigy.AI v4.88 introduced product usability enhancements across the board. Additionally, the Cognigy Help Ce...

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    Introducing Agentic AI: Autonomous, Goal-Driven AI Workforce for Enterprise Contact Centers

    Cognigy Agentic AI represents a paradigm shift in how enterprises can use AI for customer service automation. ...

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    Real-Time Queue Updates in Live Agent and More with Cognigy.AI v4.87

    The latest release of Cognigy.AI elevates customer interactions with real-time queue notifications in Live Age...

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    Webchat Accessibility: 5 Features and Best Practices for Ensuring WCAG

    In today’s digital world, accessibility is not just a requirement; it’s a standard that helps to ensure everyo...

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    UX Enhancements and More with Cognigy.AI v4.86

    Cognigy.AI v4.86 introduces multiple UX improvements to streamline project navigation and facilitate conversat...

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    New Cognigy.AI Video Tutorials: Master AI Agent Development for Chat and Voice

    We’re excited to announce the release of a new two-part series of video tutorials, designed to help developers...

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    Expanded Microsoft Multilingual AI Voices and More with Cognigy.AI v4.85

    Cognigy.AI v4.85 features comprehensive support for Microsoft’s advanced multilingual voices, enabling cutting...

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    Now On-Demand: Cognigy.AI Tech Update Q3 2024

    The latest Cognigy.AI Tech Update has arrived! AI is evolving fast, and keeping up with the latest tools and f...

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    Advanced Agent QA, Webchat Accessibility, and More with Cognigy.AI v4.84

    The latest release of Cognigy.AI introduces significant improvements in Agent QA, Knowledge AI, and Webchat ac...

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    AI Agent Management: Why Proven Experience Matters

    Enterprises aiming to harness the power of AI need solutions that are not just innovative, but reliable and sc...

    Product

    Source Tag Editability in Knowledge AI and More with Cognigy.AI v4.83

    Cognigy.AI v4.83 introduces more flexibility in adding or deleting Source Tags in Knowledge AI and native inte...

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    Contact Center AI: 15 Essential Voice Features

    Building a voice bot is fundamentally different from creating a chat-based counterpart. Factors such as speech...