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There is no better place to keep up with the fast-changing world of Conversational AI.

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      Jessica Gopalakrishnan

      Jessica Gopalakrishnan is a marketing strategist experienced in accelerating growth at early stage and mature startups. As the Senior Director of Marketing at Cognigy, she is focused on demand generation strategies for the North American market, as well as advancing global awareness about Conversational AI and customer service automation.
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      Customer Service Automation

      The Next Chapter in Customer Service Automation

      In its short time span, how has Conversational AI already evolved and how is it transforming customer service ...

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      Customer Service Automation

      What Your Customers Really Think About Customer Service Automation

      Perhaps the most popular current use of artificial intelligence (AI) in the customer contact environment is in...

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      Customer Service Automation

      "Hi, Can You Help Me Build a Conversational Automation Strategy?"

      Undertaking conversational automation without a well-thought-out plan could be a mistake that undermines the s...

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      Conversational AI

      How Conversational AI Impacts Customer Service - Analyst Review

      Conversational artificial intelligence (AI) is a topic that research analysts are watching avidly, particularl...

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