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Gartner Hype Cycle for Customer Service and Support Technologies, 2020

The newest edition of Gartner’s Hype Cycle report is out, and we highly recommend the read to decision makers in the customer experience (CX) space as...

Sep 3, 2020
3 min

Cognigy Launches Its Most Advanced Conversational AI Platform

Voice- and chatbot experiences offer next-generation level of accuracy, control and usability; accelerates Contact Center Automation plans

Sep 1, 2020
6 min

Announcing Cognigy.AI v4: Our Most Advanced Conversational AI Platform

Cognigy is proud to launch the most intuitive-to-use yet most powerful conversational AI tool on the market – Cognigy.AI V4.

Aug 31, 2020
16 min

Developing a Conversational AI Road Map

Our colleague, Jessica Gopalakrishnan, has recently published an article on Forbes on the importance of developing a Conversational AI road map to dri...

Aug 28, 2020
3 min

How Conversational AI Solves Customer Experience Innovation Challenges

Like all businesses, contact centers are under increasing pressure to do more with less. There is a need to reduce costs and possibly headcount, while...

Aug 10, 2020
21 min

Podcast: Cognigy CEO Talks Conversational AI, Automation and More (Part 2)

Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted by Jean Shin, Director of Strategy & Con...

Jun 24, 2020
63 min

Podcast: Cognigy CEO Talks Conversational AI, Automation and More

Cognigy CEO and Co-Founder Philipp Heltewig was recently a guest on Mobile Interactions Now, a podcast hosted by Jean Shin, Director of Strategy & Con...

Jun 9, 2020
66 min

Combining Conversational AI and RPA to Improve Customer Experiences

Within the next two years, 72 percent of organizations will be working with robotic process automation (RPA) in some capacity, Gartner has predicted. ...

Jun 2, 2020
6 min

How Successful are Contact Centers with AI and Chatbots?

Top-rated brands provide an outstanding customer experience. They make customer interactions convenient, painless, and quick. With messaging – through...

Apr 26, 2020
7 min

The First Step in Designing Your Conversational AI Roadmap

There are many different approaches to designing a roadmap for your technology investment. Do you want to tackle your worst legacy pain points first? ...

Apr 22, 2020
10 min