Cognigy Blog

There is no better place to keep up with the fast-changing world of AI-powered contact centers.

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Sascha Poggemann

As the co-founder and COO at Cognigy, Sascha focuses on bringing practical applications for digital and interactive customer service to growing and established companies. He is an experienced speaker on the topics of new technology, artificial intelligence, and entrepreneurship.
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Events

CCW 2024 Berlin: Our Key Takeaways

As the dust settles from an exhilarating CCW 2024 in Berlin, we at Cognigy have gathered a wealth of insights ...

Customer Service Automation

How Advances in AI Make for Happy Telecom Customers

First, let's get it out there and acknowledge where your contact center is today and where it struggles to mee...

Industries

7 Tips for Improving Banking Customer Care with AI

Retail banking customers demand and expect more from customer care than ever. Contact centers, handling millio...

Conversational AI

How Conversational AI is Driving Innovation in the Utilities Sector

Customer service needs from the utility sector are typically both sporadic and urgent. Someone needs service t...

Industries

How the Travel and Hospitality Sector is Transforming the Customer Experience for Good

The travel and leisure sector has necessarily transformed over the past two years in response to brutal restri...

Conversational AI

What Does AI Stand For?

What does AI stand for and how can it improve your customer service offerings?

How do AI Chatbots Work?

How AI chatbots can improve your customer experience The age of the artificially intelligent chatbot has arriv...

Call Center

Your 2021 Guide to Intelligent Call Routing System

Since call centers came into being, sometime in the 1900s, callers have consistently been complaining about th...

Contact Center

10 Best Practices for Contact Center Automation You Can Implement Today

The modern-day consumer expects an exceptional experience throughout a purchase journey, right from engaging w...

Call Center

How to Improve First Call Resolution With Conversational AI

Customer experience (CX) has emerged as the single most crucial aspect of a buyer’s journey in 2020. By that m...