Cognigy Blog

There is no better place to keep up with the fast-changing world of Conversational AI.

Sascha Poggemann

As the co-founder and COO at Cognigy, Sascha focuses on bringing practical applications for digital and interactive customer service to growing and established companies. He is an experienced speaker on the topics of new technology, artificial intelligence, and entrepreneurship.
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Your 2021 Guide to Intelligent Call Routing System

Since call centers came into being, sometime in the 1900s, callers have consistently been complaining about th...

10 Best Practices for Contact Center Automation You Can Implement Today

The modern-day consumer expects an exceptional experience throughout a purchase journey, right from engaging w...

How to Improve First Call Resolution With Conversational AI

Customer experience (CX) has emerged as the single most crucial aspect of a buyer’s journey in 2020. By that m...

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