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There is no better place to keep up with the fast-changing world of Conversational AI.

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      Sascha Poggemann

      As the co-founder and COO at Cognigy, Sascha focuses on bringing practical applications for digital and interactive customer service to growing and established companies. He is an experienced speaker on the topics of new technology, artificial intelligence, and entrepreneurship.
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      Customer Service Automation

      Your 2021 Guide to Intelligent Call Routing System

      Since call centers came into being, sometime in the 1900s, callers have consistently been complaining about th...

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      Customer Service Automation

      10 Best Practices for Contact Center Automation You Can Implement Today

      The modern-day consumer expects an exceptional experience throughout a purchase journey, right from engaging w...

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      Customer Service Automation

      How to Improve First Call Resolution With Conversational AI

      Customer experience (CX) has emerged as the single most crucial aspect of a buyer’s journey in 2020. By that m...

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