Strengthening Customer Service in the Travel and Hospitality Industry With Conversational AI

The travel and hospitality industry took a beating during the pandemic, but are slowly rallying. In a post-COVID-19 world, contactless service is becoming the accepted norm, and travelers are lining up to book hotels, change flights, and arrange car rentals with more agility than ever.

That's why self-service options are becoming more popular as they cut down on wait times and the necessity of dealing with a harried CSR over the phone.

• What Conversational AI can do to strengthen your customer service.
• How to reduce cost and improve the performance in your customer communication.