Download the report and learn how to develop your agents performance

Like most contact center applications, analytics can be used to cut costs, but its promise goes far beyond this. The integration of sophisticated AI and machine learning capabilities within the analytics solutions offers the chance to take analytics far beyond what was imagined a few years ago.

The "Inner Circle Guide to Customer Interaction Analytics", based on surveys with over 200 US organizations, provides insights into how customer interaction analytics solutions offer huge opportunities to gain business insight, improve operational efficiency and develop agent performance.

Written for organizations that are interested in benefiting from the actionable insights provided by modern analytics, this independent analyst report covers:

  • How analytics affects customer experience
  • The many use cases of analytics, and which it's best to start with
  • Supporting agents with AI-enabled conversational analytics
  • Current and future technology penetration rates
  • Getting implementation right
  • What the future holds for customer interaction analytics

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