2022 MARKET STUDY:
STATE OF CONTACT CENTER TECHNOLOGY

What are the top 5 technology trends in 2022? Find out in this new research report!

Driven by exclusive research, the new CCW Digital Market Study reveals the state of the technology landscape – and the ways contact centers can use innovative tools and strategies to take their customer and agent experiences to new heights.

Highlights:

  • Trends that contact center leaders feel most, and least, confident about tackling in 2022
  • Top 5 priorities for contact center technology in 2022
  • The solutions that matter – and the ones that are pure marketing hype
  • Alarming statistics about the impact of contact center technology on agent effort
  • Crucial steps to prepare agents for the rise of artificial intelligence
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