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How Successful are Contact Centers with AI and Chatbots?

Top-rated brands provide an outstanding customer experience. They make customer interactions convenient, painless, and quick. With messaging – through...

Apr 26, 2020
7 min

Advanced Conversational AI with Amazon Connect and Cognigy

Amazon Connect is a cloud contact centre that can be up and running in minutes, on both telephone and chat channels. It has a pay-as-you-go pricing mo...

Apr 20, 2020
72 min

Multi-language Virtual Agents with Language Detection

We live in an incredible world of multilingualism. More and more people are starting to travel and learn new languages or live in foreign countries. A...

Apr 17, 2020
12 min

Build your TensorFlow Custom Module

Creating a good conversational AI might make you realize how complex the idea of a successful conversation is. You will probably have to deal with pro...

Apr 15, 2020
24 min

Cognigy.AI 3.6 Released

Düsseldorf (GER), March 30, 2020 +++ Today we are announcing the release of Cognigy.AI 3.6 - the newest version of our industry-leading Conversational...

Apr 8, 2020
9 min

Cognigy.AI 3.5 Released

Last week, we announced the release of Cognigy.AI 3.5 - the newest version of our industry-leading Conversational Automation Platform.

Feb 11, 2020
12 min

Smart banks - The new way of banking

The core value proposition behind conversational AI is increased efficiency for businesses and more immediacy and relevance for end-users.

Feb 3, 2020
12 min

COGNIGY.AI 3.5 - what to expect when automating all customer interactions with virtual agents

Düsseldorf (GER), January 21, 2020 +++ Soon, Cognigy will be releasing Cognigy.AI 3.5. CEO  Philipp Heltewig will be holding an in-person webinar on t...

Jan 21, 2020
4 min

Bridging the gap between intelligent automation and Conversational AI

San Francicso (USA)/ Düsseldorf (GER), January 16th, 2020 +++ Together Cognigy, a Kofax Technology Alliance Partner, and Kofax developed an educationa...

Jan 16, 2020
6 min

Hype Cycle for Customer Service and Support Technologies, 2019

Cognigy recommends studying Gartner's Hype Cycle report for Customer Service and Support Technologies, 2019. Gartner says,“The Hype Cycle document is ...

Nov 20, 2019
5 min