The Impact
CRMGs virtual agents process more than 20,000 calls a day, serving 200,000 customers a month. Normally, this volume would require 1,000 human agents to support. Customers engage with the bot more easily and settle their payments faster. CRMG was able to grow 200% every month in their first quarter as a Cognigy customer.
The biggest achievement for David Morgan is that technology-driven debt collection has had a positive effect on an industry that is normally negatively associated. Customers are thankful to be able to talk to a robot and this increases their engagement and overall attitude.
The virtual agents are also constantly improving, with calls decreasing from six minutes to two minutes through effective machine learning.

Secure Voice- and Chatbots

30 Languages on Webchat

Constant Machine Learning
